Right of withdrawal.

If you are not satisfied with products purchased exclusively at www.castey.com, you have the right to withdraw from the contract by returning your purchases to our online store, in accordance with the provisions set out in the following paragraphs.

Period for exercising the right of withdrawal: You may exercise your right of withdrawal without giving any reason within 14 calendar days. If the product is returned without its original packaging, its value may be reduced.
The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, received the goods. If in the same order you have purchased multiple goods that have been delivered to you separately, the withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, received the last of those goods.

How to exercise the right of withdrawal:
To exercise your right of withdrawal for products purchased exclusively at www.castey.com, you must unequivocally state your decision to withdraw from the contract by contacting our Customer Service Department by sending an email to castey@castey.com.
The right of withdrawal will be deemed to have been exercised within the deadline when you have sent us the communication regarding the exercise of this right before the end of the corresponding deadline, in the terms indicated above.

Consequences of withdrawal: If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs, unless you chose a delivery option other than the least expensive standard delivery, in which case the additional costs incurred will not be reimbursed. Reimbursement will be made without undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. However, reimbursement may be withheld until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
We will proceed to make the refund using the same payment method used for the purchase, without you incurring any costs as a result of the refund, except for the costs of returning the product. In all cases, the products to be returned must be in perfect condition and with the manuals, accessories or gifts, checks, coupons, or any kind of promotional benefits, if applicable, included. If the product is returned without its original packaging, the product may lose value.

The right of withdrawal will not be applicable to contracts that refer to:

The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery

In the case of promotions where several independent items are purchased as part of the same pack (3x2, 2x1 and similar), in case of withdrawal, all products included in the promotion must be withdrawn.

The right of withdrawal regulated in this section will only apply to products purchased solely and exclusively through www.castey.com, and will not apply in any case to products purchased in a physical store or any other physical or online establishment.

The consumer shall only be liable for any decrease in the value of the goods resulting from handling them other than that necessary to establish their nature, characteristics or functioning.

Issues in product delivery.

Without prejudice to and completely independent of the right of withdrawal and the legally recognized guarantee on non-compliant products, the circumstances that may cause an incident in the delivery of your product are the following:
a) Product damaged in transit: If at the time of collection or delivery of the product you detect any damage to the packaging or product, you must note it on the POD (proof of delivery) of the carrier and contact our Customer Service Department via email castey@castey.com, as soon as possible, to report the incident.

b) Product that, due to an error, does not correspond to the order: this must be reported within 14 calendar days. Castey.com will cover the costs of collecting the incorrect product and delivering the correct one.

Product warranty.

The warranty period is two years from the delivery of the product, although it does not include defects caused by negligence, knocks, incorrect use or improper handling, incorrect installations not carried out by authorized Technical Services where applicable, etc., or materials that are worn out by use.

Castey.com reserves the right to request verification from the brand's official technical service of the origin of the problem or cause of the lack of conformity.

In the event of a defect caused by misuse, the repair will be chargeable. In those cases that justify the application of the guarantee, the option will be to repair, replace the item, reduce the price or return it, in accordance with the legally established terms. These procedures will be free of charge for the consumer and user.

In the event that you need to exercise your product warranty rights, you can do so by contacting Customer Service at the email address castey@castey.com. .