Ownership of the domain www.castey.com

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that the domain name of our online store, www.castey.com, belongs to MISIPA GLOBAL SL, Troia Ibilbidea 23, Pab 2B1, 20115 Astigarraga, Gipuzkoa, a company legally incorporated in Spain with Tax Identification Number (CIF) B20835054 (hereinafter castey.com). For any questions, you can contact www.castey.com or email castey@castey.com.

Object and scope of application.

These General Terms and Conditions of Sale and Use govern the provision of information on the Castey.com online store, as well as information provided through its telephone sales channel, and the commercial transactions that arise between castey-online.com and users of the domain www.castey.com. Both browsing the online store and purchasing any of the products offered therein imply the user's unreserved acceptance of each and every one of these General Terms and Conditions of Sale and Use. castey.com may modify the website to make any changes and modifications it deems appropriate and necessary for its proper functioning, without prior notice.

Information provided on the website.

We make every effort to ensure that the information on this website is accurate and free of typographical errors. All contractual information on the www.castey.com domain is displayed in Spanish, and all communication with clients and users, as well as the formalization of the contract, will be conducted in this language.

Intellectual and industrial property.

All content published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as the software, trade names, trademarks or industrial drawings and any other signs susceptible to industrial and commercial use are subject to intellectual and industrial property rights of Castey.com or third parties who own them and have duly authorized their inclusion on the website.
In no case will it be understood that any license is granted or that there is a waiver, transfer, assignment, in whole or in part, of said rights, nor that any right or expectation of right is conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication of said contents without the prior express authorization of Castey.com or the corresponding owners.

Therefore, the use of the Castey.com website for public or commercial purposes is prohibited. Consequently, it is forbidden to exploit, reproduce, distribute, modify, publicly communicate, transfer, transform, or otherwise use the website's content. The inclusion of hyperlinks for commercial purposes on websites other than Castey.com that allow access to our website is expressly prohibited without prior consent. In any case, the existence of hyperlinks on websites other than ours will not imply any commercial or business relationship with the owner of the website where the hyperlink is established, nor will it imply Castey.com's endorsement of its content or services.

Castey.com's responsibility

The products presented on the website comply with Spanish legislation. Castey.com or its telephone sales service cannot be held responsible for products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order. It is therefore up to customers outside Spain to verify the possibility of importing or using the products they order from us.

Access to the website is voluntary and, therefore, the responsibility of the user, who will be responsible for any direct or indirect effect arising from the use of the website or telephone service, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of expectations generated by our website, the user being obliged to hold Castey.com harmless from any claims arising directly or indirectly from such events. Castey.com shall not be liable for any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the computer devices and equipment of users, caused by reasons beyond the control of Castey.com which prevent or delay the provision of services or navigation through the store, or for delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or for the impossibility of providing the service or allowing access for reasons not attributable to Castey.com, due to the user, third parties, or cases of force majeure. Castey.com does not, in general, control the use that users make of the website.
In particular, Castey.com is not responsible in any case for users using the website in accordance with the law, these General Conditions, generally accepted morality and good practices and public order, nor for doing so in a diligent and prudent manner.

Obligations of customers and users.

In general, the user agrees to comply with these general terms and conditions, as well as any special warnings or instructions for use contained herein, on the website, or during the telephone sales process, and to always act in accordance with the law, good morals, and the requirements of good faith, exercising due diligence, and refraining from using the website in any way that may impede, damage, or impair its normal operation, the property or rights of Castey.com, its suppliers, other users, or any third party. Access to and use of the portal by minors is prohibited without the express consent of their parents. Castey-online.com is not responsible for the truthfulness and accuracy of the data entered by the user and therefore cannot verify their age. Specifically, and without prejudice to the foregoing, during the use of the website www.castey.com, the user agrees to:

a) Provide truthful information about the data requested in the user registration form or when placing an order, and keep them updated.
b) ) Not to introduce, store or distribute on or from the website, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and, in general, current regulations.
c) Not to introduce, store or distribute through the store page any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of Castey.com, any other user, Castey.com suppliers or in general any other person, whether physical or legal.
d) Diligently keep the "username" and "password" safe, assuming responsibility for any damages that may arise from misuse of them.
e) Not to carry out advertising or commercial exploitation activities through the website, nor to use the contents and information contained therein to send advertising or messages for any other commercial purpose, nor to collect or store personal data of third parties.
f) ) Do not use false identities or impersonate others when using the website or any of its services.
g) Not to destroy, alter, use for your use, render useless or damage the data, information, programs or electronic documents of Castey.com, its suppliers or third parties.
h) ) Not to introduce, store or distribute through the store page any content that infringes the intellectual or industrial property rights or trade secrets of third parties, or in general any content of which you do not have, pursuant to law, the right to make available to a third party.
The customer undertakes to facilitate delivery of the requested order, providing a delivery address where the requested order can be delivered during normal merchandise delivery hours. In the event of non-compliance by the customer with this obligation, Castey.com shall have no liability for any delay or impossibility of delivery of the order requested by the customer.

Payment methods

Castey.com offers you various payment methods so that you can choose the one that best suits you or adapts to your needs:

Credit Card Payment: You can use Visa, Maestro, or Amex. If the payment terminal reports that the card has been declined, the order will be automatically canceled, and the customer will be notified online. For payments made with cards issued outside of Spain, the issuing bank must be enrolled in the Secure Electronic Commerce (CES) protocol. Payments with cards that do not meet this requirement will not be accepted. As an alternative, we offer payment by bank transfer. For security reasons, Castey.com reserves the right to refuse certain credit card transactions. If an order is canceled after payment has been processed, the amount charged will be refunded to the original credit card used for the transaction. In these cases, if the customer wishes to proceed with the purchase, they can place a new order, selecting bank transfer as the payment method.

Payment by Bank Transfer: This payment method is limited to orders over €100. After placing your order, the system will send you an email with instructions for payment by bank transfer. You have 2 business days to initiate the transfer after placing your order. The order will not be considered valid until we confirm receipt of payment, and therefore, delivery times begin from this date.

Pay with PayPal: This payment method allows you to pay quickly and securely with your PayPal account, without sharing your financial information with Castey.com. You will be redirected to PayPal's secure website, where you will enter your PayPal account credentials, authorize the payment, and then proceed to www.castey.com, where we will confirm your order. Once you have received the order confirmation, PayPal does not allow you to change the shipping address. When using this payment method, you will only be charged for the items shipped and at the time of shipment preparation. A pre-authorization for the total amount of your purchase will appear on your bank statement. This pre-authorization will be automatically released within 7 days, depending on your bank. Check all the details in your PayPal account.

Applicable law. Dispute resolution. Jurisdiction.

These General Terms and Conditions are governed by Spanish law. The parties submit to the jurisdiction of the courts of Gipuzkoa (Spain) for the resolution of any disputes, expressly waiving any other jurisdiction.