Shipping costs.

Shipping and/or handling costs are not included in the price and will be shown to you for your express acceptance before finalizing your purchase, depending on the shipping address of each order and the delivery method you have chosen.

Product availability.

The selection of products offered on www.castey.com is valid as long as the products are visible on the website, within the limits of available stock. As this is e-commerce, stock is updated online, so it may happen that during the purchase process the stock runs out, and therefore, in these cases, it is not possible to continue with the purchase that has been started. Therefore, in the event that the request exceeds the stock, the products will be sold in the order of temporal priority of the request.

Our commitment to deliver from our warehouse is 24-48 business hours.

In addition to these availabilities, we must add the delivery times that the transport operators we work with may have. These times are calculated on working days - Monday to Friday - since castey.com does not make shipments on holidays, Saturdays or Sundays.
In the event of a stock shortage or temporary unavailability of an item, castey.com will contact you to inform you and give you a new delivery date or, if it is not possible to deliver the product, proceed to cancel it or, alternatively, you will be offered, without this implying an increase in price, a product with similar characteristics that has the same or even higher quality. In any case, a delay in delivery with respect to the indicated deadlines will not entitle the customer to demand any compensation.

Shipping times.

The standard delivery time within mainland Spain is 48 hours, but it may take up to 10 business days, excluding Saturdays, Sundays, and public holidays. This timeframe may vary depending on the product. Products are shipped to the delivery address you provided in your order. If you order multiple items with different availability dates, the shipping timeframe will be based on the item with the longest estimated delivery time. In exceptional cases, castey.com reserves the right to split the order, shipping the available items and sending the unavailable items in a second shipment. In this case, the second shipment will be sent at no additional cost.

Order placement.

To place an order, you must connect to www.castey.com and complete the electronic form that appears on the website, following the instructions provided. Castey.com provides users with all the necessary technical means to identify and correct errors in the data entered on the various forms that appear on the screen during the purchase process.

Order data that has already entered the shipping preparation process cannot be modified.

After registering, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, completing the order form provided for this purpose and validating it.
The prices and offers presented on the website are valid only and exclusively for online orders placed at www.Castey.com, or its telephone sales service and may not coincide with the prices and offers in effect at other Castey brand stores in Spain. All prices published on our website include indirect taxes.

The validation of the order by the client expressly implies the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Castey.com constitute proof of all transactions carried out between MISIPA GLOBAL sl and its clients. MISIPA GLOBAL sl will archive the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and as soon as possible, always within 24 hours of making the purchase, Castey.com Customer Service will send you a receipt of the purchase by email. If you do not agree with the details entered in said confirmation, you may request that they be modified or the contract cancelled.

MISIPA GLOBAL sl., after express acceptance of these conditions, will issue an electronic invoice, which, once the order is paid, will be issued by the system and sent by email to the email address you provided us in the purchase form, except in telephone orders or in the payment by transfer method, in which our Customer Service will issue and send you the corresponding invoice at the time you make the payment for the purchase. MISIPA GLOBAL, SL. advises that sales invoices cannot be modified once they have been issued, without prejudice to the right to obtain a corrective invoice in the cases provided for in current regulations (Royal Decree 1619/2012, of November 30, which approves the Regulation governing billing obligations). The invoice is issued in the name of the natural person or company that appears at the billing address when the order is placed, so you must ensure that you place the order with the correct billing address.

Customers may request a VAT refund under the Travellers Regime if they have their habitual residence outside the European Union, in the Canary Islands, Ceuta and Melilla, their purchases do not constitute commercial shipments and they leave the EU within three months of their acquisition.
To request a refund, the customer must send an email to castey@castey.com once their order has been shipped from our warehouse, attaching the invoice and a copy of their passport, NIE, or NIF. Within approximately 72 hours of their request, they will receive the Planet Payment (Tax Free) DIVA form. With this document, they must go to the DIVA interactive terminals located at Customs (port, airport, etc.) to complete the refund process.